About the Role:

We are looking for a Client Relationship Associate – US Process who will be responsible for
supporting US-based clients through effective communication, coordination, follow-ups, and
day-to-day operational assistance.
The ideal candidate should have excellent English communication skills, a professional
approach, strong attention to detail, and the ability to manage multiple tasks efficiently. The role
requires regular interaction with clients and internal teams, along with maintaining accurate
records and ensuring timely completion of assigned tasks.

Key Responsibilities :

1. Client Communication & Relationship Management
- Communicate with US-based clients through email, phone, and chat.
- Maintain skilled, clear, and timely communication with clients.
- Understand client requirements and coordinate with the relevant internal teams.
- Follow up with clients regarding pending information, tasks, documents, and updates.
- Build and maintain positive professional relationships with clients.




- Ensure client queries and requests are addressed within the expected timelines.

2. Client & Administrative Support
- Provide day-to-day operational and administrative support to US-based clients.
- Manage emails, calendars, schedules, and routine client-related tasks.
- Assist clients with data entry, documentation, and information management.
- Organize and maintain client records, files, spreadsheets, and other documentation.
- Ensure all assigned tasks are completed accurately and within deadlines.

3. Coordination & Follow-ups
- Coordinate with internal teams to ensure smooth execution of client requirements.
- Track pending tasks, deliverables, and deadlines.
- Conduct regular follow-ups with concerned team members and clients.
- Escalate issues or delays to the appropriate team member when required.
- Maintain proper updates on task and client status.

4. Documentation & Data Management
- Prepare, update, and maintain documents, spreadsheets, repor

📌 Client Relationship Associate (Ahmedabad)
🏢 Infinity Business Services
📍 Ahmedabad