Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
VOIS #BeUnrivalled #CreateTheFuture

About this Role





We are seeking a customer-focused HR Operations Advisor to act as the first point of contact for employees seeking guidance on HR policies, processes, and services. Based in Pune, this role supports employees through email, web chat, and online HR platforms, ensuring queries are resolved accurately, efficiently, and within agreed service levels. The role offers an prospect to contribute to employee experience, collaborate with HR Centres of Excellence, and support continuous process improvement initiatives within HR Operations.

What you’ll do
- Respond to employee HR queries received through email, web chat, and online HR ticketing systems.
- Provide accurate guidance on HR policies, processes, and standard operating procedures.
- Follow up with relevant stakeholders and support teams to ensure timely resolution of employee requests.
- Maintain service delivery in line with agreed Service Level

📌 Senior Executive_Ask HR (India)
🏢 Vodafone
📍 India