Responsibilities:
- Collect data from multiple sources and organize it for analysis.
- Analyse data to generate reports and dashboards that provide actionable insights.
- Utilize Excel skills such as VLOOKUP, HLOOKUP, PivotTables for data analysis.
- Develop and maintain automated reports to ensure data accuracy and consistency.
- Document data collection processes and maintain comprehensive records.
- Monitor incident portals and promptly address reported issues to mitigate impact.
- Communicate any discrepancies or gaps in data to stakeholders promptly, especially if the data provider is unavailable.
- Implement and oversee maker and checker processes to ensure deliverables meet quality standards.
- Highlight and communicate impact in case of any delivery failures observed during the shift, maintain end-to-end visibility for all stakeholders and internal teams.




- Monitor daily data loads and validate the accuracy of the data.

Requirements:
- Bachelor’s degree in a relevant field.
- Proven experience in data collection, analysis, and reporting.
- Advanced proficiency in Microsoft Excel (VLOOKUP, HLOOKUP, PivotTables) and other analytical tools.
- Solid analytical and problem-solving skills with attention to detail.
- Excellent communication and documentation skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Prior experience with incident management and ensuring timely issue resolution is preferred.
- Flexibility to work night shifts and rotational schedules as required.

📌 Executive Operations Support (Mumbai)
🏢 SMILE AUTOMATION
📍 Mumbai