Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

NetIQ IAM and IDM operations
- Own the health, availability, performance and supportability of NetIQ Identity Manager and associated IAM services.
- Act as the Level 2 subject-matter escalation point for provisioning, de-provisioning, access, authentication and synchronisation issues.
- Monitor NetIQ drivers, connectors, workflows, queues, scheduled jobs and interfaces.
- Investigate and resolve service failures within agreed service-level commitments.

Identity lifecycle support
- Support joiner, mover and leaver processes across enterprise identity services.
- Manage role and entitlement changes,



access requests, approvals and exceptions.
- Investigate failed or delayed provisioning across directories and connected target systems.
- Validate identity data, attributes, mappings, policies and reconciliation results.

Incident, problem and service management
- Lead Level 2 analysis and recovery for priority-one and priority-two incidents.
- Coordinate cross-domain troubleshooting with Level 3 teams, vendors and technical stakeholders.
- Conduct root-cause analysis and produce transparent supporting documentation.
- Manage corrective actions, known errors and initiatives to reduce recurring failures.
- Support Incident, Problem, Change, Release and Service Request processes in accordance with ITIL practices.

Administration, security and compliance
- Perform approved administration, service health checks, restarts and recovery activities using documented procedures.
- Support access reviews, orphan

📌 Senior Manager-Net IQ (India)
🏢 Vodafone
📍 India