About the role
Rippling is looking for a customer-obsessed Technical Account Manager (TAM) to join our Global TAM team in Bangalore As part of our dedicated Technical Account Management organisation, you will work closely with our rapidly scaling and maturing globally headquartered customers to understand their needs, demonstrate where Rippling can solve their problems, and help drive their adoption of Rippling’s product suite.
You will own the key admin relationships, and be responsible for turning customers into long-term champions, developing account strategy, and enabling Rippling’s customers, all while providing an impeccable customer experience along the way. If you are a self-starter, find yourself constantly taking on new challenges, working feverishly until you find solutions, and pride yourself in providing an excellent customer experience, you're in the right place
What you will do
- Ensure customer satisfaction for Rippling's customers based in India and the wider APAC region, and take ownership of retaining a book of business




- Serve as a global Subject Matter Expert (SME) on the Technical Account Management team, providing support to customers expanding predominantly into Singapore and India
- Foster robust cross-functional partnerships and represent the Voice of the Customer for APAC customer needs
- Drive increased adoption of key features, new product releases, and best practices
- Swiftly prioritise and resolve critical customer issues
- Serve as the dedicated Rippling liaison for customer questions, issues, or escalations, displaying a strong sense of urgency and advocacy to ensure prompt resolution
- Collaborate directly with customers to understand and optimise their HR, payroll, benefits administration, and IT workflows
- Master the full suite of Rippling products to provide comprehensive advice

What you will need
- 3+ years of work experience at a SaaS company in a customer-facing role
- Experience with payroll strongly preferred, bonus point

📌 Technical Account Manager (Bengaluru)
🏢 Rippling
📍 Bengaluru