Description
About Rentokil PCI
Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set current standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.
For more details: https://www.rentokil-pestcontrolindia.com

About the Role:
- The Automation Engineer will be responsible for designing and implementing low-code/no-code automation solutions to enhance customer experience, streamline communication workflows, and improve operational efficiency.
- The incumbent will report to the Development Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:




- Collaborate with cross-functional teams to analyse customer journeys and workflows, identifying inefficiencies and automation opportunities.
- Design and develop automation solutions using LCNC tools (e.g., Yellow.ai, Zoho Creator, Zapier, Make).
- Build workflows, configure interfaces, integrate data, and define business logic for scalable solutions.
- Automate customer support, onboarding, feedback, and personalisation to enhance customer experience.
- Implement communication automation across email, chatbots, social media, and internal channels.
- Integrate LCNC solutions with CRMs, helpdesk software, marketing platforms, and databases using APIs and connectors.
- Conduct testing and troubleshooting to ensure reliability and adherence to business requirements.
- Document automated processes and deliver training to users and citizen developers.
- Monitor performance of automations and drive continuous optimisation and expansion.
- Est

📌 Automation Engineer (Mumbai)
🏢 Rentokil Initial
📍 Mumbai