02 Oct
|
SSOE Group
|
Mumbai
Overview
The Product Support Administrator plays a critical role in delivering high-quality technical support, maintaining operational processes, and ensuring customer satisfaction. This role requires expertise in Microsoft platforms, including Office 365 and SharePoint, strong troubleshooting capabilities, and the ability to develop and drive SOPs and process improvements. The successful candidate will collaborate across teams, support platform adoption, and contribute to operational excellence through effective documentation and governance.
Responsibilities
Key Responsibilities:
- Administer, support, and troubleshoot Microsoft platforms, including Microsoft 365 with a focus in SharePoint.
- Create, maintain, and continuously improve Standard Operating Procedures (SOPs), ensuring documentation remains current, accurate, and aligned with business processes.
- Collaborate with cross-functional teams to enhance SharePoint knowledge sharing and process consistency through effective documentation and governance while supporting organizational objectives.
- Serve as the primary point of contact for escalated SharePoint support issues, ensuring timely and effective resolution.
- Maintain a high standard of customer service by managing expectations, communicating clearly, and following up on open issues.
- Contribute to internal knowledge bases by documenting support cases thoroughly to reduce repeat issues and enhance self-service capabilities.
- Stay current on SharePoint updates, patches, and current features, and communicate relevant changes to support teams and end users.
- Work closely with internal departments and business partners to ensure a cohesive and customer-focused approach to product support.
Work Schedule:
The position follows a split‑shift work schedule from 9:00 AM to 1:00 PM IST and 6:30 PM to 10:30 PM IST- subject to change as per the business needs. Candidates must be available to report to the Mumbai office during the first two weeks of employment f
📌 Product Support Administrator (Mumbai)
🏢 SSOE Group
📍 Mumbai