Company Description

Our commitment to Diversity & Inclusion:

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We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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Job Description

Job Description

Department: Guest Service

Designation: Guest Service Executive (F&B; service)

Reports To: Guest Service Manager
Prime Function:
- Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations.




- Welcome the guests by greeting them as per the standards.
- Any matter which may effect the interests of ACCOR should be brought to the attention of the Management
- Facilitates the functioning of and / or oversees the functioning of Guest Service deparment (Front Office and F&B; Service)

Key Responsibilities:

People Management
- Respond to customer queries by resolving issues in a timely and productive manner to ensure customer satisfaction.
- Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
- Establish and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation, productivity, morale and guest service.

Financial Management
- Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management
- Responsible for set up of all operating equipments and ensure to

📌 Guest Service Associate (Navi Mumbai)
🏢 AccorHotel
📍 Navi Mumbai