Introduction
MBRDI is the largest engineering and digital hub for Mercedes-Benz outside headquarters, driving innovation across product development, operations, and customer experience.
Within this ecosystem, GCSP (Global Customer Service & Parts) plays a critical role in ensuring seamless Retail Operations, Technical Aftersales, Customer Care, Parts Logistics , Supply Chain Management, Customer Service Business, Data & AI which directly ensures customer satisfaction, customer experience and brand promise.
This position focuses on end-to-end aftersales supply chain management, covering Inbound, Outbound, Warehouse and Transport Management, Claims & Returns, Demand planning and Master Data Management across global logistics centers. This position also focuses on Customer Business in terms of Product Management and ensuring parts availability after End of Production (EOP)

Responsibilities
As Deputy General Manager – Global Logistics and Customer Business (GCSP@MBRDI), you will lead a team of professionals across logistics and customer business functions.
You will be responsible for:




- Driving transformation for Global Logistics business covering Inbound, Outbound, Warehouse and Transport Management, Claims & Returns, Demand planning and Master Data Management

· Driving ownership with respect to Customer Business in terms of Product Management and end-to-end spare parts availability strategy, ensuring optimal service levels, reduced lead times, and cost efficiency
- Collaborating with various GCSP teams, regional logistics centers and hubs, market organizations to align strategies and execution
- Executing the future roadmap for Global Logistics and Customer Business, including Process Redesign, Automation, AI-driven efficiency measures and smart solutions
- Leading a large, high-performing team (70+ professionals) across various business domains
- Ensuring delivery excellence across initiatives from concept phase to global rollout and lifecycle support
- Supporting

📌 Deputy General Manager – Global Logistics and Customer Business (Bengaluru)
🏢 Mercedes Benz Research and Development India
📍 Bengaluru