Role: Consultant
Department: Customer Success (Operations)
Reporting To: Laboratory Director

Role Definition:
The Consultant is responsible for ensuring high-quality diagnostic reporting, end-to-end technical supervision, adherence to NABL/ISO standards, and timely clinical correlation with Clinicians. The role involves oversight of pre-analytical to post-analytical processes, technical staff training, equipment calibration validation, and ensuring excellence in turnaround time (TAT), report accuracy, and patient & clinician satisfaction.

Deliverables:
Diagnostic Excellence
Regulatory & Quality Compliance
Clinician & Corporate Parties Satisfaction
Team Enablement
Stakeholder Engagement

Responsibilities:

Diagnostic Oversight & Reporting
Personally validate and sign out pathological results within defined TAT, ensuring clinical correlation wherever applicable.
Release critical, high-value, high-risk reports with history-backed interpretation.
Ensure reporting of critical values within 30 minutes through Helpdesk coordination and documentation of escalation.




Review repeat testing, delta checks, or Clinician queries before finalizing reports.
Resolve escalated clinician or B2B partner queries related to report delay, interpretation, or values.

Laboratory Operations Management
Monitor daily workflow (sample registration to reporting) to ensure seamless processing without bottlenecks.
Conduct morning huddles with technical team for daily work allocation, sample volume trends, pending TAT cases.
Define shift plans, ensure break management, and redistribute manpower to high-load areas.
Track hourly dashboards to monitor sample inflow, pending batches, machine utilization.
Conduct daily walk-throughs of sample reception, processing, storage, and disposal areas.
Maintain cold chain and monitor temperature logs of refrigerators, centrifuges, and transport boxes.
Coordinate with logistics on delayed samples and prioritize urgent cases for immediate processing.
Optimize TAT

📌 Consultant Pathologist (Sikar)
🏢 Dr. B. Lal Lab
📍 Sikar