About Aramya
Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves. We are well-funded, with $20M raised from marquee investors like Accel, Z47, and industry veterans.

Aramya is a 100 Cr+ NMV fashion & lifestyle company backed by Accel and Z47. We're building a customer-led portfolio: Aramya (daily wear), Tavira by Aramya (festive), and a recent brand in stealth, going live in H2 2026.

Current Retail footprint: 14 stores in Bengaluru (and a few more are yet to go live).

Opening next: Hyderabad and Chennai. Pune, Ahmedabad and Mumbai in the pipeline.

Website: www.aramya.in
Our Team: https://shorturl.at/l6uYJ

About the role
We’re looking for a passionate and proactive Customer Support Agent to help us deliver exceptional customer experiences.

Key Roles & Responsibilities
- Respond promptly and accurately to customer queries custom via chats, and reach out to customers proactively wherever required.
- Gather valuable customer feedback and insights and share notes with Product, Sales,



and Marketing teams to drive continuous improvement and innovation.
- Update internal databases with information related to technical issues and productive discussions with customers, ensuring a seamless support experience.
- Monitor customer complaints on social media platforms and promptly reach out to provide resolutions, demonstrating empathy and understanding.
- Coordinate with Delivery Partners to ensure the timely dispatch and delivery of products, proactively addressing any logistical challenges that may arise.
- Connecting with the reporting manager or highlighting cases for faster resolution or escalated or long pending issues.
- Adhering to all the set SOPs and executing all assigned tasks diligently to ensure 100% customer delight.
- Work with a 6-day working schedule, week-offs on a roster basis

Key Qualification & skills
- 6 months to 3 years of experience in a Customer Service or Chat Support role.
- Ex

📌 Customer Support Executive (Gurugram)
🏢 Aramya
📍 Gurugram