Objectives of this role
- Overseeing daily operations of the retail store, ensuring a smooth and effective workflow.
- Leading and motivating retail associates to achieve sales targets and deliver outstanding customer service.
- Monitoring inventory levels, conducting regular stock assessments and coordinating with suppliers to maintain optimal stock levels.
- Implementing merchandising strategies to enhance product visibility and appeal.
- Analysing sales data and implementing sales strategies to maximise revenue and profitability.
- Ensuring a positive and customer-friendly shopping experience across the store.
Your tasks
- Monitor and analyse sales performance, identifying areas for improvement and implementing corrective actions.
- Implement and enforce store policies and procedures to ensure compliance and a safe working environment.
- Manage and motivate retail staff, providing coaching and support for professional development.
- Coordinate with the marketing team to execute promotional events and campaigns.
- Collaborate with the store’s visual merchandiser to create appealing product displays.
- Conduct regular meetings with the retail team to communicate goals, expectations and updates.
- Resolve customer complaints and issues in a timely and satisfactory manner.
- Stay updated on industry trends, customer preferences and competitive landscape to drive innovation.
Required skills and qualifications
- Bachelor’s degree in Business Administration, Retail Management, or a related field.
- 3+ years of experience as a retail manager or a store manager.
- In-depth knowledge of retail operations and inventory management.
- Understanding of sales techniques and customer service best practices in India.
- Familiarity with point-of-sale (POS) systems and retail analytics.
- Excellent communication and interpersonal skills for effective team leadership.
- Results-driven mindset with a focus on achieving sales targets and KPIs.
- Detail-oriented with strong organisat
📌 Store Manager (Chennai)
🏢 BIBA
📍 Chennai