Basic Details: Fill the required information about business, unit, location, position, reports to position and date of updation of JD

Business
Financial Services
Unit
Aditya Birla Capital Ltd.
Location
Mumbai
Poornata Position Number of the job

Reports to: Poornata Position Number
00164332
Poornata Position Title of the job
ATM (AreaTele-Calling Manager)
Reports to: Poornata Position Title
SH-NCH-TeleColl-Ret Coll-Mum
Function
Collections
Reports to: Function
Collections
Department
Retail Lending & Collections
Reports to: Department
Retail Lending & Collections
Designation of the Employee:
ATM (Area Tele-Calling Manager)
Manager’s Designation:
Centre Manager – tele-collections
Date of writing/ Updation of JD
25th March 2026

1) Job Purpose: Write the purpose for which the job exists (in 2-3 lines) (Max 1325 Characters)
To drive resolution and normalization in the earliest delinquent buckets (Front-End) of Regional retail & Digital portfolios in order to meet ECL provisioning and minimize NPAs as per ABCL policies and collections strategy.

2) Dimensions:



Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.
Team Size

Other Quantitative and Important Parameters for the job
- Management of Front-end for the entire zone. Call Centers as well as Field Referral coordination
- No of Accounts – 5000 – 7500 Accounts
- Retail & Digital Portfolio’s
- ECL Saving = 200-300 bps by FY21
- Cost efficiency = By 30%
- Call-centres and tele-collection agencies management

3) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section ((Max 3975 Characters)
Organization Context
Aditya Birla Capital Limited ("ABCL") is a lending subsidiary of Aditya Birla Capital Limited. ABCL is registered with RBI as a Systematically Key Non-Deposit accepting Non

📌 Area Telecollections Manager_Mumbai (Goregaon)
🏢 Financial services
📍 Goregaon