About Nebius:

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.

Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D; hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.;

The role

We are building our L3 Support Line from scratch to serve as the datacenter center of expertise for servers, firmware (BIOS/BMC), and deep Linux diagnostics across APAC.

This is a senior technical role focused on deep investigations, cross-site pattern detection, and driving permanent fixes with R&D; and ODM vendors.



You will turn complex incidents into scalable solutions and elevate L1/L2 capabilities through solid technical enablement.

You’re welcome to work on-site in Hyderabad, India.

Your responsibilities will include:

Deep Technical Investigation (Primary Focus)

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Lead root cause analysis beyond L2 depth (GPU failures, firmware issues, Linux-level faults, HW/SW interactions).

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Detect recurring patterns across sites and convert findings into durable fixes.

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Own technical workstreams during high-severity incidents.

Vendor & R&D; Collaboration

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Build evidence packs and drive escalations with ODM and R&D.;

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Push for firmware, component, and platform-level resolutions.

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Track outcomes and ensure knowledge flows back to operations.

Firmware & Platform Readiness (BIOS/BMC)

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Support validation and rollout of firmware updates (risk assessment, staging, rollback planning).

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Help operationalize platf

📌 Support Engineer (Hyderabad)
🏢 Nebius
📍 Hyderabad