Service Delivery Manager
Role Purpose
Managing Reviewers working on system generated triggers/Alerts which relates to
Sanctions/PEP . Need to do a thorough check to understand if the triggered
individuals/our client who is using Client services are same/ Sanctioned to minimize
the Money Laundering risks and safeguard Wise from Financial crimes.
Lead also need to consider various AML risk factors and indicators to determine if the
Trigger/case needs to be escalated/ required more information from customer by the
analysts
Major Responsibilities:
∙Efficiently Manage alert investigations.
∙Understanding the alert type of Sanctions/PEP depending upon the
WOC/SDN data.
∙Writing a comprehensive analysis of the alert activity to support the decision
to resolve a case or RFI with customer /escalate for further action.
∙Contacting customer/Internal support team directly for required information
for clearing a case/Trigger
∙Report the investigation findings for internal review (e.g. External research
results, PEP search, review & analysis,
results from internal system searches,
etc.)
∙Understanding the day to day procedural updates and implementing at
dealing with Trigger/Case.
∙Communicate effectively with internal and external partners
∙Should have understanding on High-risk jurisdiction, Sanction
entity/individual, different types of trade sanctions, SDN etc.
∙Build relationships with AML Investigations units and effectively communicate
and transfer information for case investigations
∙Strong people management and leadership skills.
∙Good Interpersonal skills and the ability to communicate at all levels including
presentation and public speaking skills.
Basic Details:
∙Flexible to work any shifts ,we may need to support the business beyond the
set timings.
∙Rotational Weekly off –No Fixed Sat & Sun Week off
∙Training from office
∙Hybrid Model (should be adaptable to do 100% RTO as per business
requirements)
∙AML/KYC screening Leading ex
📌 Service Delivery Manager (Pune)
🏢 2COMs
📍 Pune