We are the leading provider of skilled services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
The IT Advanced Customer Support Tech is a member of the Customer Support team. They are responsible for maintenance and internal support of RSM US Integrated Services India Private Limited’s PCs, printers, servers, and related equipment.
Provide level 2 end user support including but not limited to:
- Monitor and respond timely to support tickets in the queue(s).
- Document Service Desk ticket tech notes for escalation or resolution of service requests.
- Assist with Service Desk tickets in the regional queue in supporting all locations in the region/company.
- Send Corporate IT communications to internal customers.30%
Support and maintenance of PCs including but not limited to:
- Complete PC setup and deployment for new employees using standard hardware, images, and software.
- Train new employees on the use of PC and other networked equipment using standard training documents.
- Assign users and computers to proper business groups in Active Directory.
- Perform timely workstation hardware and software upgrades.
- Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional IT Advanced Customer Support Tech.
- Coordinate with authorized vendor for PC hardware repair.
- Monitor and remove virus, spy-ware, and other non-authorized software.
- Maintain and/or coordinate PC hardware inventory.
- Order and purchase standard equipment and software through approved vendors.30%
- Support firm so
📌 IT Support Tech 1 (Kolkata)
🏢 RSM
📍 Kolkata