About Cloudsmith

Cloudsmith is transforming how organizations manage software artifacts and secure their software supply chains. As a fully managed, multi-tenant SaaS platform, we enable organizations to build, secure, and distribute software with confidence.

Built by developers for developers, Cloudsmith is the industry's leading artifact management platform, supporting over 30 package formats across programming languages, container technologies, and operating systems. Our platform combines enterprise-grade artifact management with vulnerability scanning, policy enforcement, and software supply chain security at global scale, serving startups through Fortune 500 organizations.

Backed by leading investors and on an exciting growth journey toward IPO, Cloudsmith is building the critical infrastructure powering modern software delivery worldwide.

About the Role

We are building a team that is responsible for the developer experience. On a daily basis,



we work with our customers and the developer community to ensure they are building software that is efficient and secure across the whole supply chain. Our team helps customers troubleshoot and investigate issues, diagnosing and resolving core product-related problems.

As Support Team Lead, you own the delivery and team capability. You are the technical escalation point for your team, the owner of queue health and prioritisation, and the person who protects your team's time so they can do proactive, high-leverage work.

Key Responsibilities:
- Day To Day Team Management: : Own the daily rhythm of the team including work allocation, shift handovers and leave. Make the required decisions to keep the team progressing. Hold weekly 1:1s and track performance continuously against transparent role expectations, so issues are identified and handled efficiently.
- Technical Guidance: Act as the technical escalation point for your team, unblocking complex diagnostic and troubleshooting work and setting the standard for quality.
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📌 Support Team Lead (Jaipur)
🏢 Bot Consulting
📍 Jaipur