About Axis My India

Axis My India Limited is India’s leading consumer data intelligence company, committed to enabling data-driven decision-making. It has launched the "A" App, a people empowerment platform designed to enhance the lives of a billion citizens by providing access to authentic information and practical solutions for everyday needs. The app follows a PHYGITAL Google Cloud and Google Gen AI, it continuously learns and improves to deliver better user experiences. The company is spearheaded by Mr. Pradeep Gupta who is a leading name in market research and is India’s top psephologist.

Responsibilities:

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• Resources recruitment (Recruits, selects, hires) as per Project requirement.

• Forecasting caller requirement for the upcoming project

• Train and evaluate callers and other supervisor.

• A person who has handled inbound/ outbound processes

• Thorough knowledge of methodologies of calling, productivity, training, and quality.

• Make sure that DRC team meet company's goals and provide sufficient support to achieve wise productivity.





• Versatile in working hours (Extension of shifts as per work requirement / Weekend working if required)

• CRM Management - Will be managing systems that helps manage customer data. It supports quality management, delivers actionable insights and facilitates team communication.

• In- depth understanding of DRC functioning – Will be needed to ensure maximum yield in Quality components of the Calls in high-volume and number business

• Administrative and Discipline Management – Responsible for Proper administration of discipline results for employees in willing cooperation and observance of the rules established to achieve organizational goals.

• Performance Management – Managing all five component processes (i.e., planning, monitoring, developing, rating, rewarding) work together and support resulting in, effective employee performance management.

• Costing - Operating costs are the ongoing expenses incurred from th

📌 Operation Manager (Navi Mumbai)
🏢 Axis My India
📍 Navi Mumbai