We are the cash people

Cash / Pay on delivery is the largest instrument of choice by customers on Amazon.in (and in other similar emerging markets where we are expanding) – this despite the rapid advances in digital payments technology space. Customers continue to prefer Pay on Delivery (POD), not only because they want to pay by cash (indeed half of our COD customers pay digitally at doorstep) – but because it solves many other needs for them – Building trust in the Amazon marketplace, peace of mind to only pay when the item is delivered, and not block money until then, ordering for friends and family who are not digitally savvy etc.

On the other hand, POD also has its down-sides: it leads to low-intent purchases, casual rejects and abuse from some customers, which impacts the sustainability of the instrument. Hence there is a need to continuously shape the POD offering, to make it available for the positive customers, while reducing its access to the not-so-good customers, and make it an overall more sustainable business lever for Amazon.





Our mission is to make POD a sustainable and profitable payment instrument for Amazon's flywheel, enabling more and better POD access to all Amazon customers providing a first-class payment experience better or at least at par with prepaid instruments.
Our vision is to build POD into an APP that enables customers to pay using cash/ digitally at doorstep seamlessly, for physical goods as well as digital services on Amazon as well as external merchants, helping businesses to scale faster and sustainably.
We work on improving Customer experience and sustainability for POD – across onsite availability and experience, post-order payment experience, doorstep experience, refund experience and managing overall instrument P&L.;

This role will own the management of the Cost-to-Serve for Pay on Delivery. You will need to identify and run interventions to reduce cost of offering POD - across reducing rejects, optimizing POD availability to sp

📌 Sr. Program Manager (Bengaluru)
🏢 Amazon
📍 Bengaluru