About the role
You are the "Benefits Expert" for Rippling's customers.
You’ll expertly navigate and and enable customers with Ripplings Benefits products, including Benadmin for the US and Canada, Flex Benefits, PEO, and HR Services. You’ll provide insightful guidance on best practices for benefits management, advocate thoughtfully for your customers' advantages needs, and build trusted relationships with HR/Benefits administrators. If this sounds exciting, great – you'll be doing all of that each day

What you will do
- Project Manage: Collaborate with various teams internally and externally to execute project engagements and help customers optimize their use of Rippling's benefits solutions.
- Drive enablement: Encourage customer enablement of key benefits features and timelines while consulting with them on best practices to seamlessly integrate Rippling into their HR workflows.
- Offer white-glove service: Ensure customers feel supported and engaged through attentive, personalized guidance and product enablement, particularly in benefits management.
- Become a product expert:



Be the go-to resource for both customers and coworkers on Rippling's benefits products by your 90th day.

What you will need
- 3+ years of SaaS experience in customer success, consulting, implementation, or support.
- Preferred: 3+ years of experience with benefits products, enabling customers with benadmin, Flex benefits, PEO, and HR Services.
- Passion for helping customers and colleagues succeed in benefits management.
- Ruthless prioritization and time management skills.
- Master project/task manager – you never drop the ball.
- Ability to explain complex scenarios in simple, clear written or verbal communications.
- Strong attention to detail and ability to solve complex, interdependent HR problems.
- Interest in actively working with product and engineering teams.

Even if you don’t meet all of the requirements listed here, we still encourage you to apply. Skills can be used in lots of

📌 Technical Account Consultant (Bengaluru)
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