This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Solutions Support Engineer based in India.

This role offers the prospect to provide expert technical support for a modern cloud-native security platform used by organizations operating at significant scale. You will investigate complex issues across cloud infrastructure, Kubernetes, workload protection, vulnerability management, identity, networking, and runtime security. Working across AWS, Azure, GCP, OCI, and SaaS environments, you will solve challenging technical problems while partnering closely with customers and internal engineering teams. The position also has a strong focus on automation, AI-assisted troubleshooting, and improving the efficiency and quality of support operations. You will join a global, technically ambitious support organization where deep troubleshooting skills and continuous learning are highly valued.



The role includes participation in an on-call rotation to support customers during critical incidents and outside standard working hours.

Accountabilities

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Investigate and resolve complex customer issues across cloud security posture management, vulnerability scanning, threat detection, container and Kubernetes security, identity and access management, network analysis, and data security.

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Troubleshoot cloud integrations and connectors across AWS, Azure, GCP, OCI, and SaaS platforms, including IAM and permissions, network connectivity, API authentication, and scanning infrastructure.

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Diagnose workload scanning and runtime security issues involving deployment components, sensors, container and registry scanning, malware detection, and file integrity monitoring.

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Analyze vulnerability findings by investigating false positives, validating detection accuracy, reviewing SBOM and SCA results, and assessing secret detection and patch management coverage.

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Support shift-left security workflows invo

📌 Senior Solutions Support Engineer (India)
🏢 Jobgether
📍 India