Description
Job Description – D365 SCM Functional Consultant

Responsibilities
Role Overview: The Associate D365 Supply Chain Management Consultant will provide functional application support within a Managed Services engagement. The role focuses on resolving incidents and service requests, supporting minor enhancements, maintaining functional documentation, and contributing to stable day-to-day operations across the D365 Finance and Operations landscape. The ideal candidate will have 4–5 years of relevant experience in Microsoft Dynamics 365 Supply Chain Management and will work under the guidance of senior functional and technical team members.
Key Responsibilities
- Provide Level 2 functional support for Microsoft Dynamics 365 Finance and Operations, primarily across Supply Chain Management modules.
- Handle incidents, service requests, problems, and changes in line with agreed service levels, priorities, and support procedures.
- Investigate functional issues, reproduce reported problems, perform initial root-cause analysis,



and escalate complex matters with explicit supporting information.
- Configure and support relevant SCM capabilities such as product information management, procurement and sourcing, sales order processing, inventory management, warehouse management, master planning, manufacturing, quality management, transportation management, landed cost, and asset management, based on project scope.
- Engage with business users to clarify issues and requirements, document findings, and provide timely ticket updates.
- Support minor enhancements by gathering requirements, preparing fit-gap notes and functional specifications, and assisting with estimation under senior consultant guidance.
- Execute functional, regression, integration, and user-acceptance testing for fixes and enhancements; maintain test evidence and support business validation.
- Support release activities using Lifecycle Services and Azure DevOps, including work-item updates, deployment vali

📌 SCM Functional Consultant (Bengaluru)
🏢 BSR
📍 Bengaluru