About this Role

We are seeking an experienced Oracle BRM Billing professional to take end-to-end operational ownership of Oracle Billing and Revenue Management (BRM) services. This role is focused on Application Operations and Service Management, ensuring the availability, stability, performance, resilience and continual improvement of business-critical telecom billing platforms. The successful candidate will lead major incident recovery, service transitions, operational readiness, automation initiatives, billing assurance activities and stakeholder engagement, while driving Site Reliability Engineering (SRE) and AI-driven optimisation across billing operations. Based in Pune, this prospect is ideal for an individual with deep telecom BSS expertise and extensive hands-on Oracle BRM production support experience.

What you will do
- Own the operational health, availability, resilience, performance and supportability of Oracle BRM billing services.
- Act as the senior technical escalation point for complex billing, rating, invoicing, payment, adjustment,



discount and collections issues.
- Govern business-critical billing calendars, bill runs, validation activities, reconciliations and exception management processes.
- Lead major incident recovery for priority incidents, coordinate cross-functional troubleshooting and communicate business impacts effectively.
- Drive root cause analysis, corrective actions, known error management and elimination of recurring service issues.
- Ensure adherence to SLA and KPI commitments across Incident, Problem, Change and Service Request processes.
- Lead service transition activities including due diligence, knowledge transfer, shadowing, operational readiness and service stabilisation.
- Oversee rating file processing, CDR pipeline health, billing execution, invoice generation, payment and collections flows.
- Drive reconciliation activities across CRM, mediation, BRM, invoicing and reporting systems to identify and resolve discr

📌 Oracle BRM Billing Service Lead (India)
🏢 Vodafone
📍 India