Job Description: Quality Analyst Physical Sciences and Engineering

Location: Goregaon, Mumbai / Remote
Working days: 5 days

End-to-End Quality Management of Freelancers (FLs) and In-house Editors (IHEs)
Ability to edit, proofread, and review academic documents at a high speed and with high quality/precision
Checking and improving the quality of FLs/IHEs through regular quality audits
Monitoring trends and facilitating decision-making related to FL/IHE quality
Explaining grammatical concepts, checking process adherence, and building resources for FLs/IHEs: maintaining healthy and qualified communication on a regular basis
Attending to and resolving FL/IHE queries (English/content & editorial processes)
Conduct training sessions for IHEs (English & in-house editorial processes)

Operations Management (inter- and intra-team coordination and communication)
Working in collaboration with the Project Management and Client Servicing teams to understand and efficiently handle client concerns, projects, and consultations




Working in collaboration with the Freelancer Recruitment team to hire high-quality FLs for different services and projects
Working in collaboration with our editors for special projects and consultations
Ensuring continuous editor training and development
Working on several developmental activities and projects for clients
Working on data, analyses, and reports as and when required

Mandatory Work Experience and Skill Requirements:
Minimum 1 year of experience in editing/copyediting and/or conducting language quality checks (should be interested in learning new concepts along with language)
High proficiency in written and spoken English (near-native) and the ability to explain language concepts to a layperson
Ability to multitask, demonstrate urgency and drive, excellent time management skills, ability to work in a deadline-driven environment
Proficiency in MS Office (primarily Excel and Word)
Open to participating and overseeing team tasks and activitie

📌 Quality Analyst (Mumbai)
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