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Join the Algomatix Technology Pvt Ltd team as a Full Time Telematics Customer Support TL on Erekrut, specializing in Telematics Customer Support TL in the IT-ITeS industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from 7-10 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Job Description

The Telematics Customer Support Team Lead oversees a team specializing in telematics support, ensuring productive operations, technical accuracy, and a strong customer focus. This role combines team leadership with industry expertise to resolve escalated issues, optimize processes, and maintain service quality.

Key Responsibilities:

• Team Leadership: Guide and develop support representatives, providing feedback and conducting performance reviews.

• Support Operations: Manage telematics-specific inquiries, handle escalations, and ensure compliance with SLAs with customers

• Performance Monitoring: Track key metrics (e.g., response time,



CSAT), identify trends, and optimize processes.

• Training & Knowledge Sharing: Facilitate training on telematics systems, tools, and best practices; stay updated on industry changes.

• Cross-Functional Collaboration: Work with product and engineering teams to address customer feedback and technical issues.

• Handling field team of minimum 25 to 30 peoples

Qualifications:

• Education: BE Electronic or related field (or equivalent experience).

• Experience: 10+ years in telematics or technical support; 10+ year in a supervisory role.

Skills:

• Strong leadership, telematics knowledge, CRM proficiency, excellent communication, and data analysis skills and GPS industries experience and strong knowledge

Preferred Qualifications:

• Experience in telematics or fleet management industries, and familiarity with GPS and data analytics.

Job Type

• Full-time

Preferred:

• Male Candi

📌 Telematics Customer Support TL (Mumbai)
🏢 Algomatix Technology
📍 Mumbai