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Join the Recruiter team as a Full Time CUSTOMER CARE EXECUTVE on Erekrut, specializing in CUSTOMER CARE EXECUTVE in the Telecom industry. We are seeking talented individuals with a passion for Service Provider and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Job Description

JOB DESCRIPTION

location: Tnagar, CHENNAI

3rd language manadatory along with tamil and english

Role: Executive Customer Service

Reporting to: Team Leader Customer Service

Purpose of the Role:

The objective of this role is to deliver exceptional customer service by focusing on service skills and

ensure all required operational parameters are met and adhered to. He/she shall be closely involved in

interacting with customers on a day to day basis, clarifying and resolving customer complaints and

queries, determining the cause of the problem, providing best resolution

Role Description

To provide customer satisfaction on every call / e-mail.





To ensure closure of the ticket / e-mail within the prescribed TAT

To provide speedy resolution

Willingness to work in rotational Off & rotational Shifts

To resolves product or service problems by clarifying the customer's complaint

Key Result Areas:

This role will drive high performance customer service by ensuring the desired level of productivity, call

quality, SME skills, resolution providing skills are as per the organizations required norms.

Education: Graduate or equivalent

Work Experience

Minimum of 1 to 3 Years of work experience

Experience in customer service or call center background is preferred

Solid communication skills

Good interpersonal skills

Regards,

Punitha anusiya,

Recruitment Specialist

Talent syndicate,

(phone hidden)

Designation

CUSTOMER CARE EXECUTVE

Key Skills

Customer CareCustomer Care ExecutiveCustomer Support

Industry

Telecom

Functional Area

Service Provider

Employment

📌 Customer Care Executve (Chennai)
🏢 Recruiter
📍 Chennai