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Join the IMS Group team as a Full Time Marketing Operations Manager on Erekrut, specializing in Operations Manager - Marketing in the Manpower and Staffing industry. We are seeking talented individuals with a passion for Outsourcing and Offshoring Consulting and educational qualifications ranging from 4-6 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Job Description

Key roles & responsibilites:
- Markets products by managing staff, researching, and developing marketing plans, maintaining response operations, and maintaining quality ratings.
- Recruits, selects, onboards, and trains employees; maintains a safe and secure work setting; and developing personal growth opportunities.
- Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees; and initiating, coordinating, and enforcing systems, policies, and procedures.




- Maintains customer response operations by establishing work schedules and assigning employees and providing back-up.
- Maintains quality service by establishing and enforcing standards, training representatives, monitoring calls, surveying customers, and evaluating outcomes.
- Resolves customer problems by training telemarketing service representatives, maintaining reference manuals and dialogue guides, providing information, and answering questions.
- Maintains work process flows by coordinating information and requirements with related operational departments and participating with and providing resources to business improvement teams.
- Keeps management informed by preparing reports, preparing presentations, interpreting information, and making recommendations.
- Maintains equipment by coordinating requirements with telecommunications and information services departments, examining state-of-the-art technology, recommending upgrades, and controlling instal

📌 Operations Manager – Marketing (Ahmedabad)
🏢 IMS Group
📍 Ahmedabad