What is Findem:

www.findem.ai

About the Role

End-User Technical Support
- Provide Level 1 and Level 2 technical support for macOS, Windows, business applications, network connectivity, VPN, SSO, and related IT services.
- Troubleshoot and resolve technical issues for employees across multiple regions and time zones.
- Manage, prioritize, and resolve IT support tickets within defined SLAs.
- Escalate complex issues to relevant vendors or internal teams and follow through until resolution.
- Provide a high-quality end-user support experience through explicit communication and timely updates.

Onboarding & Offboarding
- Configure, provision, and deploy laptops and other devices using MDM tools.
- Create, modify, suspend, and deactivate user accounts across business applications.
- Provision appropriate application access based on role and business requirements.
- Coordinate laptop shipment, access setup, and other IT requirements to ensure a smooth onboarding experience.
- Ensure timely access revocation, device recovery, and appropriate data handling during employee offboarding.




- Maintain accurate onboarding and offboarding records.

Device & Asset Management
- Maintain accurate device inventory and asset tracking records.
- Manage the complete lifecycle of IT assets, including allocation, upgrades, repairs, replacements, returns, and disposal.
- Coordinate laptop repairs, replacements, shipping, and logistics.
- Ensure devices are configured and secured according to company security standards.
- Monitor device compliance, encryption, OS versions, and overall security posture through MDM platforms.

Application & System Support
- Support and administer business applications such as Google Workspace, Microsoft 365, Slack, Jira, Zoom, 1Password, and other SaaS applications.
- Troubleshoot application, authentication, SSO, and access-related issues.
- Support application integrations and configuration changes.
- Assist with user access management, license allocation, an

📌 IT Support Engineer (Bengaluru)
🏢 Findem
📍 Bengaluru