A Career with point72’s Technology team

As Point72 reimagines the future of investing, our Technology team is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage career development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.

What you’ll do
- Provide high‑quality technical support via phone, chat, email, and self‑service channels while delivering white‑glove service to global employees.
- Diagnose and resolve incidents across end‑user technologies (Windows/Mac), Microsoft 365, collaboration tools, financial/trading apps, mobile devices, and enterprise applications.
- Troubleshoot identity, networking, and endpoint issues including Active Directory, VPN, device configuration, endpoint management, and mobile device management.




- Deliver first‑contact resolution whenever possible while logging, categorizing, prioritizing, and managing tickets in the ITSM platform according to SLAs.
- Escalate complex issues with clear technical documentation, diagnostic details, and handoff notes to downstream support teams.
- Create, improve, and maintain knowledge base content, capturing troubleshooting steps, solutions, and best practices.
- Participate in structured shift handovers and support follow‑the‑sun operational coverage.
- Identify opportunities for automation, self‑service enhancements, process improvements, and overall service optimization.
- Communicate clearly and professionally with users, manage expectations, provide timely updates, and maintain composure under pressure.
- Support operational excellence by contributing to continuous improvement initiatives and maintaining strong documentation discipline.

What’s REQUIRED
- Bachelor’s degree in computer science or r

📌 Service Desk Engineer, Technology (Bengaluru)
🏢 Point72
📍 Bengaluru