We are looking for an experienced L3 Application Support and Technical Solutioning qualified with strong expertise in production support, technical troubleshooting, solution design, change management, and stakeholder engagement within a regulated environment.
The role requires a combination of advanced application support, basic AIX administration, business requirement analysis, technical solutioning, estimation, and end-to-end change ownership. The candidate will act as a key technical interface between business stakeholders and technology teams while ensuring application stability, compliance, and continuous improvement.
Responsibilities
- Provide L3 application and technical support for complex and business-critical production issues
- Perform advanced troubleshooting, root-cause analysis, impact assessment, and identification of permanent corrective solutions
- Own critical, high-priority, and recurring production incidents through resolution and stabilization
- Analyze application logs, interfaces, system behavior, dependencies,



and technical configurations to identify underlying issues
- Drive preventive and corrective actions to improve application stability, reliability, and availability
- Coordinate with relevant technology teams and vendors to resolve issues within defined service levels
- Perform basic AIX server administration, initial-level troubleshooting, system and service health checks, log analysis, connectivity checks, and application-related diagnostics
- Execute preliminary corrective actions and technical validation before escalating complex infrastructure issues, and coordinate with AIX vendor support for advanced resolution
- Maintain appropriate documentation of recurring infrastructure and application issues
- Engage with business users and stakeholders to understand business processes, pain points, functional requirements, and expected outcomes, translating them into clear, actionable, and technically feasible requirements
- Act as a ke

📌 Application Support (Jaipur)
🏢 EPAM Systems
📍 Jaipur