Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Job Description
- Lead and supervise the concierge team, providing guidance, training, and performance management to ensure exceptional service delivery
- Manage guest requests and special requirements with professionalism and attention to detail, ensuring timely and satisfactory resolution
- Coordinate reservations, restaurant bookings, transportation arrangements, and activity bookings for guests




- Provide expert local knowledge and personalized recommendations regarding attractions, dining, cultural sites, and experiences in Agra and surrounding regions
- Maintain comprehensive vendor and partner relationships including restaurants, tour operators, transportation services, and entertainment venues
- Handle complex and high-priority guest requests, including emergency situations and VIP accommodations
- Oversee concierge desk operations, including scheduling, inventory management, and administrative documentation
- Ensure consistent quality standards and service excellence across all concierge services
- Develop and maintain detailed local information resources and databases for guest reference
- Collaborate with other hotel departments to coordinate seamless guest experiences and resolve interdepartmental issues
- Monitor guest satisfaction and gather feedback to continuously improve concierge services
- Represent the hotel in p

📌 Head Concierge (Agra)
🏢 AccorHotel
📍 Agra