NEOLYTIX
Assistant Manager, RCM Business Excellence
Revenue Cycle Management | Governance & Performance | Gurugram DEPARTMENT
RCM Business ExcellenceEXPERIENCE
6–8 YearsLOCATION
Gurugram (Onsite)SHIFT
India Hours | US AM OverlapREPORTS INTO
President & COO ⚠ This is not a delivery role. You will not run RCM accounts, manage billing teams, or handle client escalations. You will own the independent measurement layer that tells leadership whether delivery is doing what it committed to do. If you want to go deeper into governance and analytics rather than climb an operations delivery ladder, read on. About the Role
Neolytix is a US-headquartered healthcare managed services organization running RCM, credentialing, and provider services for 270+ provider organizations across the US. Our delivery teams operate from Gurugram, Manila, and Chicago.
We are creating a recent seat: Assistant Manager, RCM Business Excellence. This is the founding role of an independent governance function. You will sit alongside delivery, not inside it:



your mandate is to define what good process looks like for every RCM account, measure whether it actually happens, and give leadership numbers they can act on. Quality assurance reports to you. You define the metrics, own the cadence, and build the function as it scales.
The shift is India business hours with overlap into the US morning for leadership reviews. This is not a night shift role. If you have spent your RCM career on a night shift at a BPO, that changes here.What You Will Own
1. Process SLA Conformance
- Define the committed process standard per RCM account: charge lag, posting turnaround, AR touch cadence, denial resolution timelines, and aging thresholds.
- Track actual performance against committed standards at a granular level. Strategic accounts reviewed weekly, the rest monthly.
- Flag risks proactively with proposed solutions before they breach SLAs.

2. Monthly Performance Insight
- Build the monthly performance pack from daily pro

📌 Assistant Manager (Gurugram)
🏢 Neolytix
📍 Gurugram