Why us?
- Stylish office and modern infrastructure at Infopark Kochi.
- Work-life balance.
- Opportunity for short-term onsite trips to Germany for tenured employees.
- Additional employee benefits, including parental health insurance.
- Motivated and enthusiastic team.
- Agile organizational structure which offers a lot of creative leeway.
- Reliable employer with more than 25 years of experience.

Your mission
- Provide professional support to customers regarding technical data and application-specific questions about our software applications, primarily through email.
- Handle customer inquiries efficiently and ensure timely and accurate responses.
- Forward inquiries to the internal department responsible and coordinate the resolution of customer topics.
- Follow up consistently open inquiries, keeping the interests and requirements of our customers at the center.
- Participate in quality management processes and support the implementation of frontend tests.
- Work closely with the Product Team to optimize and continuously improve existing customer support processes.




- Analyze recurring customer issues and contribute suggestions for improving products, processes, and customer experience.
- Maintain appropriate documentation of customer inquiries and support-related topics.
- Perform general administrative and coordination tasks related to customer support.
- Ensure smooth communication and handovers within the team, particularly across different shifts.
- Work effectively and independently in a hybrid/remote working environment.
- Be available to work according to rotational shift schedules.

Your profile
- Bachelor’s degree with a minimum 3-year full-time graduation from a recognized university or institution.
- Proven professional experience in Customer Support, preferably in a software or technology environment.
- Ability to think strategically and understand customer requirements.
- Strong analytical and problem-solving skills.
- Positive technical understanding

📌 Client & Application Manager (Kochi)
🏢 financial.com
📍 Kochi