Role: Manager, Sales Operations
Reports To: Senior Manager, Sales Operations
Business Unit: Finance, Accounting
Work Location: Gurugram with a minimum of 3 days per week work from office
Shift Timing: 3:30 PM IST to 12:30 AM IST
Job Summary:
The Manager, Sales Operations will lead the Sales Operations team in Gurugram and will support global sales operations functions. This role involves overseeing the end-to-end sales operations workflow, ensuring accuracy and compliance with internal policies, and managing team members. The ideal candidate is an enthusiastic leader and self-starter with a robust background in sales operations, CRM systems, and contract management. This role requires excellent leadership skills, a focus on continuous improvement, and the ability to work cross-functionally with Business Development, Finance, and other global teams. The Manager, Sales Operations is responsible for building a high-performing team that embodies the philosophies of our Company culture.
Key Responsibilities includes but not limited to:
General
- Oversee the day-to-day sales operations process, including Quote configuration, subscription setup, account and opportunity management, and invoicing support within Salesforce.
- Directly manage and develop the Sales Operations Associates, setting clear performance objectives, conducting regular reviews, and providing ongoing coaching.
- Ensure timely and accurate processing of Quote configurations, contracts and opportunity updates in Salesforce.
- Serve as the primary escalation point for inbound requests from account managers and business development professionals regarding contracts, renewals, and invoicing.
- Maintain accurate Salesforce records to support Accounting's review of strategic projects, including delivery evidence and internal approvals.
- Collaborate with cross-functional teams including Revenue, Accounts Receivable, Legal, and Business Development to resolve operational issues and deliver exceptional se
📌 Manager, Sales Operations (Gurugram)
🏢 GLG
📍 Gurugram