Principal Solutions Architect – Strategic Integrations

Location: Mumbai (In office)
Department: Customer Engineering / Enterprise Solutions
Reports To: Head of Customer Success / CTO

About DoubleTick:

DoubleTick is a Multi-Number Conversational Intelligence and WA CX Platform designed specifically to enable Frontline Executives, Sales Teams, Relationship Managers, Dealerships, Retail Stores WhatsApp Handles and centralise, govern, automate and scale Customer Experience using Business Messaging on WhatsApp by helping brands unlock the true voice of the customer and control CX across 1000s of these individual WhatsApp handles. It boosts operational efficiency by enabling AI Bots, automations, WhatsApp Voice, centralized WhatsApp broadcast and analytics across all WhatsApp handles of the organization.

DoubleTick is recognised as Emerging Technology Partner of the Year by Meta @ WhatsApp Business Summit 2025. Backed by InfoEdge Ventures and BeeNext Singapore, DoubleTick serves over 10,000+ businesses in India and UAE across 100+ verticals. Brands using DoubleTick include IDFC First Bank,



MakeMyTrip, Bajaj Finserv, AngelOne, Piramal Finance, Kotak Securities, upGrad, Royal Enfield, CoinDCX, D-Link, ForeverMark, GRT Jewellers, Jaro, SabyaSachi, DarGlobal and more.

For more details, check out our website : https://doubletick.io

About the Role:

We are looking for a Principal Solutions Architect to own and lead deep technical integrations for
our most complex enterprise customers. This is a senior technical authority role responsible for
architecture design, integration strategy, and production go-live execution.

Key Responsibilities:

• Design end-to-end integration architecture for enterprise customers
• Own complex CRM and system integrations (Zoho, Salesforce, custom CRMs)
• Lead API integrations, webhooks, event streaming, and data sync workflows
• Drive enterprise implementation from technical scoping to production rollout
• Identify integration risks early and m

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