Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.
COMPANY OVERVIEW
At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.
We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.
Learn more at www.ivalua.com. Follow us on LinkedIn
THE CHANCE
CONTEXT:
Our Helpdesk department, international in scope (EMEA, AMER, APAC) and in full growth,
is made up of around thirty experts leveraging IVALUA procurement solutions and l work on multiple accounts, from different industries to assist our customer’s Administrators.
ROLE:
Here at Ivalua, we are currently looking for a Helpdesk Configuration Analyst . You will be reporting to the Manager HD Configuration, of the helpdesk team and you will be responsible to provide first and second level functional and technical support to users and Administrators, help and guide Administrators to successfully deliver enhancements, updates and upgrades of their platform
WHAT YOU WILL DO WITH US
- You process requests from our customer’s platform administrators or their partners who wish to adapt and configure their solution from the user interface, using all configuration tools available in the platform
- You work with international customers in English.
- You are required to discuss with the customer, their needs and the possibilities of implementation and will be responsible f
📌 Helpdesk Configurator Analyst (Pune)
🏢 Ivalua
📍 Pune