Business Systems Analyst, GCC – Assurant

The Business Systems Analyst role ensures incoming work is clearly defined, consistently triaged, transparently prioritized, and delivered safely. Working within the Delivery Team, the role supports both project initiatives and day-to-day operational work by improving request quality, coordinating analysis across engineering, and supporting controlled changes to systems and workflows.
The role contributes by providing structured analysis, clear documentation, and strong stakeholder engagement to drive clarity and alignment across business and technology teams. Through disciplined investigation, effective communication, and a focus on continuous improvement, the Business Systems Analyst helps ensure secure, efficient, and value driven change across the New Zealand Auto business.

This role will focus on:
· Supporting Operational Change Requests
· Co-ordinating Technical Issue Management and Resolution
· Technical Analysis and Documentation
· Performance, Process, and Regulatory Improvements
· Business Process Definition and Optimization




· Supporting Continuous Improvement Initiatives

This position will be based in Hyderabad/Bengaluru, India.

Work Hours – 7:00 AM – 4:00 PM IST

What will be my duties and responsibilities in this job?

Requirements Analysis and Documentation:
· Conduct detailed analysis of business and client requirements, creating artifacts such as customer journeys, use cases, workflow schemas, and technical specifications.
· Ensure requirements are clear, unambiguous, feasible, and validated with key stakeholders.
· Eliminate duplication or overlap in documentation and maintain alignment with the strategic technology roadmap.
· Create detailed business process and rules documentation, gathering requirements from business users and getting sign off.

Technical & Operational Triage:
· Perform initial investigations for operational items, including - reproducing defects, gathering evidence and system logging /

📌 Business Systems Analyst (Bengaluru)
🏢 Assurant
📍 Bengaluru