Join us as an Operations Manager
- Drive operational performance through effective planning, governance and stakeholder management, making sure the function delivers against priorities, manages risk effectively and continuously improves
- You’ll improve operational service delivery performance by embedding voice of customer feedback, driving continuous improvement across our core colleague lifecycle processes
- Working collaboratively across the four service capabilities, you’ll proactively identify service enhancements and deliver seamless experiences for our colleagues
- We're offering this role at vice president level

What you’ll do

Be the driving force behind improving the colleague experience, shaping smarter services and delivering meaningful change across the end-to-end colleague lifecycle. In this pivotal role, you’ll be accountable for driving and delivering service improvement across the end-to-end colleague lifecycle from the point at which a colleague onboards to the point they leave the bank.

You’ll also be:
- Managing a small change backlog,



delivery plan and define an engaging comms strategy to seamlessly land enhancements with the business
- Providing leaders with timely insight, analysis, options and recommendations to support operational, investment and prioritisation decisions
- Leveraging colleague feedback, service insights and journey performance data to improve services and enhance experiences across the colleague lifecycle

The skills you'll need

We're looking for an Operations Manager with experience delivering business operations, service management, operational delivery or programme support within a complex organisation.
You’ll bring a strong understanding of portfolio management, operational governance, service management, continuous improvement, resource planning and business operations, enabling effective delivery, informed decision-making and sustainable business performance. You’ll also bring robust stakeholder management and infl

📌 Operations Manager, VP (Gurugram)
🏢 NatWest Group
📍 Gurugram