About the Role
TELUS Digital is launching a company-wide Net Promoter Score (NPS) program across our Customer Experience, Trust & Safety, and AI Data Solutions accounts. We are looking for a Senior Program Manager to own this program in its entirety; defining the strategy and operating approach, leading the launch, and driving the insight and action agenda that follows.
This is a senior, high-ownership role. You will set the direction for how TELUS Digital listens to its clients at scale: shaping the program's design, strategy and governance, aligning operations, commercial, AI, and data teams behind it, owning executive-level reporting, and converting client feedback into strategies that drive measurable improvement. You will be the recognized owner of the program with significant executive attention, trusted to lead from the front and make the calls that keep it moving.

Key Responsibilities
- Own the NPS program end to end, its strategy, operating approach, and governance across CX, Trust & Safety, and AI accounts, from design and launch through recurring quarterly cycles.




- Define and continuously evolve the program's methodology, survey approach, and roadmap, setting the standard for how TELUS Digital captures and acts on client sentiment at scale.
- Lead and influence cross-functional teams ie operations, commercial, AI, data, and survey platform. Driving alignment and decision-making across senior stakeholders rather than simply coordinating execution.
- Own executive engagement and reporting: shape the narrative for senior leadership, lead launch-window updates, and set the cadence and content of recurring performance reporting.
- Direct the analysis of survey results by identifying the themes that matter, interpret trends, and translate insights into global action plans, holding teams accountable for follow-through and measurable outcomes.
- Act as the senior point of accountability for commercial and operations primes across all in-scope accounts, setting

📌 Sr. Program Manager, NPS (Noida)
🏢 TELUS Digital
📍 Noida