Description
We are looking for a motivated resource to support end-to-end delivery of enterprise network services across on-premises and cloud environments. This role focuses on maintaining secure, secure, and compliant network operations while learning service governance, incident management, observability, and automation practices (including AI-assisted operations under supervision).
Key Responsibilities
1. Service Management and Delivery
- Support daily operations of enterprise network services and assist in improving service quality.
- Help monitor incidents, coordinate with teams for restoration, and document root cause and preventive actions.
- Track SLAs/KPIs and contribute to service performance reports.
- Assist in managing LAN, WAN, WLAN, SD-WAN, VPN, firewall, DDI (DNS/DHCP/IPAM), and remote access services.
- Use AI-assisted operations tools (triage/recommendations) with defined approval and audit controls.

2. Governance and Service Controls
- Assist in operational review meetings, change control (CAB), and risk review processes.




- Maintain service documentation such as runbooks, SOPs, service catalog, and RACI.
- Support vendor performance tracking and service improvement actions.
- Follow AI governance controls, including approval workflows and fallback procedures.

3. Network and Cloud Operations
- Support monitoring of network connectivity, segmentation, resilience, and performance across sites and cloud.
- Assist with secure cloud connectivity patterns and integration with enterprise applications.
- Participate in operational readiness for migrations and new services.
- Help ensure AI-enabled operations are monitored and controlled for reliable delivery.

4. AIOps, Observability, and Customer Experience
- Support observability activities: telemetry monitoring, event correlation, and alert handling.
- Help identify recurring issues for automation and auto-remediation opportunities.
- Track customer-impact metrics and contribute to service improvemen

📌 Network Management AIOps Specialist (Madurai)
🏢 Garrett - Advancing Motion
📍 Madurai