Technical Support Engineer Reports To: Manager, Customer Engineering Business Unit:
Global TSO Location: Noida Opportunity
We are looking for smart problem-solvers with exceptional analytical skills who are experienced and motivated to provide excellent service to our customers and partners globally. You will get to know the core features of our Workfront product at an expert level. The primary responsibility is to handle customer issues related to Workfront products and services over the phone as well as through tickets and chat. Technical support engineers are required to troubleshoot and test directly with the customer and work cross functionally and collaboratively to resolve issues to our customer's happiness. You will have the opportunity to improve processes and customer experience by crafting recent KB articles about the product, whilst sharing insights to colleagues and management.

Job Description : -
Job Profile




● Deliver First Call Resolution by handling customer requests and resolving customer's technical and non-technical issues as often as possible during the first contact for assigned products.
● Provide a professional & competent standard of phone and online support (Chat) for Global customers.
● Accurately document all customer interactions in a case tracking database. Content to be logged in full written English.
● Communicate and articulate clearly with the customer (in both verbal and written communication).
● Call back customers waiting for follow-up in the agreed timeframe.
● Demonstrate ownership and willingness to resolve issues in a timely manner.
● Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
● Manages all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards ac

📌 Technical Support Associate I (Noida)
🏢 Trigent Software
📍 Noida