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Position Overview
Job Title: Workplace Lead / Regional Operations Manager
Department:Facility Services/Client Services
Reports To: [Regional Account Director]
Location: [Bangalore /City/Region]
Employment Type: Full-time
Position Summary
The Regional Workplace Lead is accountable for driving workplace excellence across multiple sites within the APAC region, ensuring seamless service delivery, client satisfaction, and alignment with JLL's global workplace strategy.
This role demands strong operational leadership combined with strategic foresight, cross-regional coordination, and deep expertise in KPI/SLA management, system reporting accuracy, and operational problem-solving. The position requires delivering workplaces that are efficient, inspiring, and human-centered while ensuring consistent performance standards, data integrity, and cooperative alignment across all APAC locations.
Key Responsibilities:
1. Regional Operational Leadership
- Oversee daily workplace operations across diverse facilities within the APAC region
- Ensure compliance with SOPs, SLAs, and regulatory standards across all locations
- Conduct proactive audits, operational resets, and risk assessments to maintain safe, functional, and high-quality environments
- Drive continuous improvement initiatives to enhance efficiency and reduce operational costs
- Establish regional operational excellence standards and best practices
- Provide
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