Job Description: Senior Cisco Service Provider Network Engineer – IOS XR/MPLS

Role Summary

Act as the technical focal point for complex Service Provider network problem resolution, delivering deep technical leadership across Cisco’s Service Provider portfolio.
Core Responsibilities
- Problem Resolution & Troubleshooting: Troubleshoot and resolve complex customer issues across ASR routing, NCS routing platforms, IOS XR, MPLS, Segment Routing, Broadband, and Optical transport technologies.
- Infrastructure Integration: Provide end-to-end infrastructure-level problem resolution across Layer 2/3 network fabrics, overlays, virtualization, and compute/storage integration.
- Root Cause Analysis (RCA): Deliver thorough RCAs containing root-cause findings, structured remediation steps, and proactive prevention recommendations.
- Software Escalations: Manage software escalation referrals for critical or recurring issues on IOS XR, ASR, NCS, and related Service Provider platforms.
- Operational Review & Strategy:



Monitor operational trends and collaborate with the High Touch Operations Manager (HTOM) on quarterly technical reviews, findings, operational metrics, and strategic action plans.
- Escalation Management: Expedite critical escalations leveraging deep contextual knowledge of customer network architecture, operational models, and change-control practices.
- Cross-Functional Collaboration: Partner effectively with Account Teams, Cisco TAC, Product Business Units, and HTOM to coordinate alignment and resolution strategies.
- Deployment & Migration Support: Provide remote or onsite deployment support for network rollouts, migrations, and backbone expansions, serving as Lead Engineer across HTTS and TAC teams when required.
- Knowledge Sharing & Relationships: Build robust customer relationships and contribute reusable tools, scripts, and best-practice documentation to the engineering organization.

Minimum Qualifications
- Education & Experience: BS in a technical field

📌 Senior Cisco Service Provider Network Engineer – IOS XR/MPLS (Mumbai)
🏢 Neev
📍 Mumbai