Job Description
We are seeking a multifaceted and customer-focused Service Delivery Manager to lead service operations, drive business performance, and deliver exceptional customer experiences. This role plays a critical part in growing the service business by optimizing service delivery costs, maximizing lead generation opportunities, and ensuring accurate revenue recognition.
As a strategic leader, you will foster positive relationships across support organizations, align service delivery channels, and nurture operational perfection while maintaining a strong focus on profitability, customer satisfaction, and continuous improvement.
You will lead teams of Field Service Engineers responsible for the implementation, installation, repair, calibration, and support of hardware, software, and network products across Agilent and non-Agilent platforms.

Must agree to participate in Agilent-approved customer/vendor credentialing, including identification verification, certification compliance, and adherence to health and safety standards.

Desired Skills / Knowledge:




- Solid leadership abilities to motivate and manage teams across diverse locations.
- Excellent communication skills to effectively convey ideas, expectations, and feedback.
- Ability to develop and implement strategies aligned with company goals.
- Proficiency in financial reports, budgets, and key performance indicators to drive profitability.
- Effective problem-solving skills for prompt issue resolution.
- Commitment to high customer satisfaction and addressing customer concerns.
- Efficient time management and task prioritization across multiple locations.
- Analytical capabilities to interpret data and trends for informed decision-making.
- Promotion of a culture of continuous improvement and career development.

Major Job Duties/Responsibilities:
- Set strategic intent and alignment - ability to translate WW/Region plans to clear country plans with priorities, and clearly communicate to managemen

📌 Service Delivery Manager (Delhi)
🏢 Agilent Technologies
📍 Delhi