About the Role:
As a Customer Success Manager at CleverTap, you'll play a critical role in ensuring customers achieve measurable business outcomes through the platform. And owning adoption, value realization, and long-term retention across a portfolio of accounts. You'll have the chance to shape how customers grow with the platform and directly influence retention and revenue metrics that matter to the business.

What will you do :
- Own customer adoption, value realization, and business outcomes for Enterprise and Key accounts.
- Develop and execute customer success plans aligned to business goals and KPIs.
- Translate customer objectives into scalable CleverTap use cases and growth strategies.
- Drive product adoption through data-driven insights, enablement, and best practices.
- Analyze dashboards, campaigns, funnels, and product usage to deliver actionable recommendations.
- Lead QBRs/EBRs focused on ROI, business impact, and growth opportunities.
- Proactively identify customer risks and execute mitigation plans to improve retention.




- Build trusted relationships with business and executive stakeholders.
- Partner cross-functionally with Sales, TAMs, Onboarding, Support, and Channel Specialists to deliver customer success.
- Maintain accurate account documentation, success plans, and Salesforce hygiene.

What are we looking for ?
Must Have:
- Overall 4+ years of experience in marketing or related field and, 2+ years of B2B SaaS customer success or customer management experience
- Bachelor’s / Master degree in Computer Science, Information Technology, Marketing, Business, or related fields.
- Strong business acumen with ability to understand customer objectives and translate them into platform growth opportunities
- Data-driven mindset with ability to work with metrics, dashboards, and analytics to track adoption and drive outcomes
- Excellent executive communication skills with ability to build relationships beyond daily users and present compelling QBRs/

📌 Customer Success Manager (Mumbai)
🏢 CleverTap
📍 Mumbai