What you will do
- Become a product expert - Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues
- Take charge of customer issues from start to finish, while working in a dynamic and quick-paced environment
- Respond promptly and professionally to customer inquiries via email, chat, or video conferencing
- Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
- Document and track customer interactions, transactions, comments, and complaints using the company's CRM system
- Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.
- Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers
- Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.




- Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.

What you will need
- Bachelor's degree
- Required: experience with Travelport or Sabre GDS
- Minimum 2 years of customer support experience in the travel industry preferably with a TMC
- Demonstrated experience in problem-solving, troubleshooting a SaaS product with attention to detail.
- Time management skills and ability to prioritize
- Excellent communication skills, both written and verbal (in English)
- Experience (and open to) working night shifts (6:30 PM IST - 7:00 AM IST (any 9-hour shift))

Note:
This role requires flexibility across time zones to meet business needs. You will be scheduled to work during one of the following shifts:
- 6:00 AM – 2:30 PM PDT
- 9:00 AM – 5:30 PM PDT
- 11:00 AM – 8:30 PM PDT

The position operates on a rotational shift basis and will require to work

📌 Travel Support Specialist (Bengaluru)
🏢 Rippling
📍 Bengaluru