Job Description:

Key Responsibilities:

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Order Tracking:
- Monitor the status of customer orders from the point of dispatch to delivery.
- Utilize tracking systems and tools to provide real-time updates on shipment locations.

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Communication:
- Coordinate with logistics teams, transportation providers, and internal departments to ensure seamless communication throughout the delivery process.
- Provide timely and accurate information to customers regarding the status of their deliveries.

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Issue Resolution:
- Identify and address any issues or delays in the delivery process.
- Collaborate with relevant teams to resolve issues such as transportation problems, inventory shortages, or damaged goods.

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Customer Interaction:
- Communicate with customers to confirm delivery details and address any concerns or special requirements.
- Obtain and relay customer feedback on delivery experiences to relevant teams for continuous improvement.

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Documentation:
- Maintain accurate records of delivery schedules, tracking information, and customer interactions.




- Ensure all relevant documentation is complete and filed appropriately.

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Performance Analysis:
- Analyze delivery performance metrics and identify areas for improvement.
- Work with logistics and operations teams to implement enhancements to the delivery process.

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Collaboration with Sales and Customer Service:
- Coordinate with sales and customer service teams to understand customer expectations and address any delivery-related inquiries.
- Provide support in managing customer expectations and resolving issues.

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Compliance:
- Ensure compliance with delivery policies, regulations, and standards.
- Stay informed about changes in delivery regulations and industry best practices.

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Continuous Improvement:
- Identify opportunities for process improvement in the delivery follow-up process.
- Implement best practices to enhance efficiency and customer satisfaction.

Qualifications:
- Bachelor's degree in Business, Logis

📌 Delivery Follow Up Coordinator (Raipur)
🏢 Vinayak Outsourcing Works
📍 Raipur