Description

ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally.

ServiceChannel is seeking a Senior Commercial Relationship Manager (Team Lead) to join our India Delivery Center (IDC) in Bangalore. This is a customer-facing, quota-bearing role that combines ownership of a portfolio of higher-value SMB / Small Commercial accounts with a player-coach responsibility to improve execution consistency across the IDC commercial team. The Senior RM partners closely with U.S.-based leadership to drive forecasting rigor, escalation handling, and operational excellence across the scaled coverage model.

This role will support our Global customer base with primary account ownership across United States (majority) and Europe (minority). The roles will scale to align to U.S.



and Europe business hours; working with customers across all U.S. and European time zones.

Key Responsibilities
- Own and execute the end-to-end renewal and upsell process across an assigned portfolio, including proactive outreach, renewal planning, pricing execution, contract progression, and negotiations.
- Own expansion outcomes for the portfolio by identifying, qualifying, and executing upsell and cross-sell opportunities using structured commercial plays.
- Conduct customer-facing commercial conversations (renewals, pricing discussions, negotiations, and expansion conversations) with professionalism and robust business acumen.
- Act as a player-coach for the IDC commercial team: provide targeted deal support, coaching, and best-practice guidance on renewals and expansion execution.
- Serve as the first point of escalation for complex customer scenarios, commercial exceptions, or cross

📌 Sr. Commercial Relationship Manager (Bengaluru)
🏢 Fortive
📍 Bengaluru