FDE Lead – Forward Deployed Engineering
About GreyLabs AI
GreyLabs AI is building the voice operating system for India’s BFSI ecosystem. Our Agentic Voice AI platform helps banks, insurers, NBFCs, and fintechs automate and humanize millions of customer conversations across sales, collections, customer service, and compliance in multiple Indian languages.
In under two years, we’ve scaled to 75+ BFSI enterprise clients including RBL Bank, AU Small Finance Bank, IDFC FIRST Bank, SBI Life Insurance, ICICI Prudential Life Insurance, and Motilal Oswal Financial Services, processing hundreds of millions of conversations. We recently raised ₹85 Crores in Series A funding led by Elevation Capital and Z47.

The Role
We’re hiring an FDE Lead to own strategic enterprise deployments and help shape the forward deployment function at GreyLabs AI.
This is a player-coach role where you’ll lead complex customer engagements, act as the senior technical point of contact for strategic accounts, and mentor FDEs on technical execution and customer management.




You’ll work closely with banking ops leaders, CTO offices, product heads, Engineering, Product, Sales, and Customer Success to drive deployments from solution design through go-live and production.
The role demands strong technical depth, customer ownership, mentoring ability, and the commercial instinct to understand what enterprise customers actually need and translate that into scalable solutions.

What You’ll Do
Own Strategic Enterprise Accounts
- Take end-to-end technical ownership of high-value, strategic, and complex enterprise accounts.
- Act as the senior technical point of contact for key customers across banks, insurers, NBFCs, and fintechs.
- Lead architecture and integration discussions, technical workshops, solution reviews, and executive-level customer conversations.
- Build robust relationships with CTO offices, engineering teams, business heads, operations leaders, and product stakeholders.
- Understand customer busi

📌 Forward Deployed Engineering (Mumbai)
🏢 GreyLabs AI
📍 Mumbai