We are seeking a highly accomplished Principal Incident Commander / Director – Incident Management to lead enterprise-wide response to critical incidents across complex, large-scale, and globally distributed infrastructure environments.

This role operates at the intersection of technology leadership, crisis management, and business continuity, requiring the ability to make high-stakes decisions, influence senior stakeholders, and drive rapid resolution during mission-critical outages. The individual will serve as the ultimate authority during major incidents, ensuring minimal business disruption and long-term resilience.

Requirements
Strategic Responsibilities
- Own and lead enterprise-level incident management strategy across global operations.
- Act as the executive Incident Commander for P0/P1 incidents impacting business-critical systems.
- Establish and drive incident governance frameworks, SLAs, and response protocols
- Lead cross-functional crisis response involving Network, Cloud, Infrastructure, Security, and Field Operations




- Influence and align with C-suite and senior leadership during high-impact incidents
- Drive business continuity and service resilience initiatives

Operational Leadership
- Command and orchestrate war rooms and global bridge calls with multiple stakeholders
- Serve as the highest escalation point for critical outages and service disruptions.
- Ensure rapid triage, containment, and resolution of incidents with minimal downtime
- Drive real-time decision-making under ambiguity and pressure
- Oversee post-incident reviews and enforce accountability across teams

Technical Expertise
- Deep expertise in enterprise networking and distributed systems:
- BGP, OSPF, EIGRP, TCP/IP, QoS
- WAN, SD-WAN, Data Center architectures (Spine-Leaf)
- Robust understanding of:
- Load balancing, DNS, DHCP, Network Security
- Latency, packet loss, and performance optimization
- Familiarity with cloud platforms and hybrid infrastructure environments
- Abil

📌 Major Incident Commander (Bengaluru)
🏢 Power Bridge Systems
📍 Bengaluru